Answers to your most common questions

To track your shipment, visit the "Track Shipment" page on our website and enter your unique tracking number. You’ll receive real-time updates on your package’s location, status, and estimated delivery date. If you’re a premium user, you can also access advanced features like live location maps and geofencing notifications.

Delivery times depend on factors like the shipment type, destination, and selected service. Once you enter your tracking number on our "Track Shipment" page, you’ll see an estimated delivery date. For international shipments, customs clearance may add extra time. Contact our support team at support@trustlog.com for a more precise estimate.

Our Safe Keeping service allows you to securely store valuable items in our facilities, such as in Amsterdam, Netherlands. This service is ideal for items like precious metals, collectibles, or sensitive documents. You can monitor access logs through your account, and premium users can view virtual unboxing previews. Storage fees apply based on duration and item size—contact us for a quote.

For international shipments, customs officers may inspect your package to ensure compliance with local regulations. This process can involve checking for prohibited items, verifying documentation, or calculating duties and taxes. You may be required to pay customs fees, which vary by country. We’ll notify you if there are delays or additional requirements, and our support team can assist with documentation.

A premium subscription unlocks advanced features to enhance your logistics experience, including:

• Live location tracking with interactive maps
• Geofencing notifications
• Driver profiles and secure delivery options
• Virtual unboxing previews for Safe Keeping items
• Priority support and live chat assistance

Contact support to learn more about premium access.

You can reach our support team through:

• Email: support@trustlog.com
• Phone: +(317) 1406-5000
• Contact Form: Visit the Contact page

Premium users also have access to live chat and priority support for faster assistance.

Shipping costs are determined based on factors like package weight, dimensions, shipping distance, selected service, and added options such as storage or insurance. International shipments may also include customs duties or taxes. Use our "Get a Quote" page for an estimate.

Prohibited items include:

• Hazardous materials
• Illegal substances
• Perishable goods without proper packaging
• Firearms, weapons, or ammunition
• Large sums of cash or negotiable securities

If you’re unsure, contact our support team before shipping.

If your shipment is lost or damaged:

1. Track your shipment to confirm its status
2. Contact support immediately
3. Provide your tracking number and relevant details
4. We’ll investigate and, if eligible, process a claim

We recommend insurance for valuable items.

You can view and manage invoices through your account’s billing section, if available in your setup. Invoices may cover shipping, storage, and additional services. If you need help locating or understanding an invoice, contact support at support@trustlog.com.

White Glove Service offers specialized handling for delicate or high-value items, such as antiques, artwork, or electronics. It includes more careful transport processes and premium handling standards. Contact our team for availability and pricing.

Yes. We support international shipping routes and help manage documentation, customs handling, and global shipment coordination. You can track international shipments in real time and request a quote through our website.

Yes, optional shipment insurance may be available to help protect against loss or damage. For valuable items, especially those in Safe Keeping, insurance is strongly recommended. Contact support to learn about coverage options and related costs.

If a shipment is undeliverable, we may attempt to contact you for updated delivery instructions. Options can include redirecting the package or returning it to the sender. Additional fees may apply depending on the situation.

We continue working toward more sustainable logistics practices. Premium shipment tools may include carbon footprint tracking, and we aim to improve packaging efficiency, route planning, and other operational areas over time.